Acceptance of Terms

By accessing and using Harbor and Trail's website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These terms apply to all visitors, users, and others who access or use our services, including our website, physical showroom, and related services.

Service Description and Availability

Harbor and Trail provides travel gear retail services, including product sales, rentals, repairs, custom fitting, and related services through our Tokyo showroom and online platform.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. Service availability may vary by location and is subject to inventory and operational constraints.

Account Registration and Responsibilities

To access certain features of our services, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

Product Information and Pricing

We strive to provide accurate product descriptions, specifications, and pricing information. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

Prices are subject to change without notice. We reserve the right to correct any errors in pricing or product information and to cancel orders based on incorrect information.

Order Processing and Payment Terms

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

Payment is due at the time of order placement. We accept various payment methods as indicated on our website. All payments are processed securely through our payment partners.

Shipping and Delivery Policies

We offer various shipping options including standard delivery, express shipping, and station locker pickup services within. Delivery times are estimates and may vary due to factors beyond our control.

Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for delays or damages caused by shipping carriers.

Returns and Refund Procedures

We accept returns of unused products in original condition within 30 days of purchase, subject to our return policy. Certain items may be excluded from returns due to hygiene or safety reasons.

Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect the returned items. Return shipping costs may apply unless the return is due to our error.

Rental Service Terms

Our rental services are subject to additional terms and conditions, including rental periods, damage policies, and late return fees. Renters must provide valid identification and payment information.

You are responsible for the care and timely return of rented equipment. Damage or loss of rental items may result in additional charges based on replacement costs.

Repair Service Limitations

Our repair services are provided on a best-effort basis. We cannot guarantee successful repair of all items and are not liable for items that cannot be repaired or are damaged during the repair process.

Repair estimates are provided before work begins, and additional charges may apply for complex repairs or replacement parts. Unclaimed repaired items may be disposed of after 90 days.

Intellectual Property Rights

All content on our website, including text, graphics, logos, images, and software, is the property of Harbor and Trail or its licensors and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of our content without our express written permission.

User Conduct and Prohibited Activities

You agree not to use our services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our services or interfere with any other party's use of our services.

Prohibited activities include but are not limited to: fraudulent transactions, harassment of staff or other customers, violation of intellectual property rights, and any activity that violates applicable laws or regulations.

Limitation of Liability

To the maximum extent permitted by law, Harbor and Trail shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use.

Our total liability for any claim arising out of or relating to these terms or our services shall not exceed the amount paid by you for the specific service or product giving rise to the claim.

Indemnification Requirements

You agree to indemnify, defend, and hold harmless Harbor and Trail and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your use of our services.

This indemnification obligation will survive the termination of these terms and your use of our services.

Dispute Resolution and Governing Law

These terms shall be governed by and construed in accordance with the laws of. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Tokyo.

We encourage you to contact us directly to resolve any disputes before pursuing legal action. We are committed to working with customers to find mutually acceptable solutions.

Terms Modification and Contact Information

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of any changes.

For questions about these terms, please contact us at legal@norielpath.com or +81 3-5774-9242.